FAQ

When will my order ship?

We may have the yarn available to complete your order, but most often we are dyeing this up special just for you! We aim to have all orders in the mail within 14 business days. 

Do you accept custom orders?

I'm sorry, we do not! We just don't have the time for it unfortunately. I'm always open to suggestions though if there is a color way you would love to see! :) 

My order is wrong? What should I do? 

Contact us via the form on our website! We are so sorry but occasionally do we slip up when packing orders but we are always happy to make it right.

Why does my yarn look different from the photo?

The photo on the listing is an example of the colorway you will receive. I always use the same recipes when replicating colorways, but due to the nature of hand dyeing and the magic of speckles, the appearance of colorways and saturation can vary, even within the same dye batch, or across different bases.  This may come across in the saturation of a skein or how speckled certain skeins are compared to their neighbors, or even the way colors may break. This only adds to the beauty and uniqueness of our yarn. We consider ourselves artistic dyers, rather than scientific dyers. Magic can be in the unexpected. We love it this way and hope you do too! :)

Do you accept returns or exchanges?

If you have a problem with your order, please contact me within 14 days of receipt.  We put a lot of time and love into every item and we want you to be happy with your order. With that said, we will only accept returns on items that are still skeined and in the condition that it was sent to you. We do not accept exchanges and we do not refund for shipping charges on returned items. 

Where is your yarn sourced from?

All of our bases are ethically sourced from museling-free farms and shepherds in South America via our supplier that is based in the United States. 

Do you accept wholesale orders?

Sure do! Please check out the information on our wholesale page for more information on becoming one of our stockists!